Customer Satisfaction and After Sales Service Survey

Initial Contact

Initial contact is usually Jaydene, our receptionist. Though very soft spoken she does take every measure to ensure customer satisfaction. We would like to know more about her methods, and if they work for you.

1. Please rate how clearly Jaydene communicated.

2. Please rate the friendliness of the representative.

3. Was your inquiry resolved in a timely manner?

4. Was your representative knowledgeable about the company/policies/product?

5. Did your representative make you feel valued as a customer?

6. Was this your first time working with BunduTec?

After Sales Service

After you purchased a product from us, and had to contact us again for any reason, please rate your experience with us.

1. When you contacted us again, what was the main line of enquiry?

2. Were you satisfied with your experience?

3. I mainly spoke to the following person at BunduTec:

4. Would you recommend us to a friend or family member?

5. Did our product/service meet your expectations?

6. Would you buy from us again?

7. On a scale of 1-10, how would you rate the value of our product for the money spent?

8. How frequently will you use BunduTec’s product?

Technical Support

We try to be as innovative as possible while trying to offer a simplified product. The less that can go wrong, will go wrong. But sometimes Murphy has other plans. If you did get in trouble, had a incident, or experienced quality related issues, we would love to hear about them in this section.

1. I needed support from:

2. How satisfied are you with the quality of the support you received?

3. How would you rate the technical knowledge of our support team?

4. About how long did you have to wait before speaking to a technical support representative?

More about you!

We know that all everyone wants from you is your valuable data! We know, its so frustrating. But we really, really do appreciate what you can or want to tell us about yourself, as this helps us plan not only our marketing, but also contributes greatly to how we understand how our products are used and enjoyed, which dictates our R&D.

1. Are you male or female?

2. How old are you?

3. Where are you located

4. What is your marital status and do you have children?

5. Which best describes your job role?

6.Which of our products/services have you purchased from us in the past – or which of our products/services are you most interested in?

7.What could we have improved on/done better?

8. Would you identify yourself as a loyal customer to BunduTec?

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